TEXAS Roadhouse tells its servers that their top job is to make sure diners leave happy, even when something goes wrong. The chain’s training manual makes clear that guest satisfaction comes first and complaints should be handled fast. Its golden rule is – never let a customer leave unhappy. “The customer is always right, live…
https://www.the-sun.com/money/16244433/texas-roadhouse-golden-rule-benefits-diners/