A MAN was forced to wait nearly two months to learn if he’d ever receive a shed he bought for thousands of dollars.
The Atlanta homeowner spent over $9,000 on a tool shed at Home Depot in September – only to find it never arrived.
11Alive Help DeskWarren Kale standing in front of the shed he bought from Home Depot[/caption]
11Alive Help DeskKale speaking to WXIA-TV about his frustrating shopping experience[/caption]
Warren Kale said the shed he found at the home improvement chain’s location in Cartersville, Georgia, was exactly what he needed.
“I went there on September 9 to make that purchase,” Kale told NBC affiliate WXIA-TV.
“Total bill was $9,058.03 so I used my debit card.”
Days after the massive purchase, the store hadn’t shared any update on the shed.
Kale returned to Home Depot for answers about the shed and his money.
“They said there was a glitch in the computer, that my money had gone somewhere but they didn’t know where,” he said.
Home Depot hasn’t responded to The U.S. Sun’s request for comment.
Because he had no shed, Kale went to his bank for a refund.
However, Ameris Bank didn’t immediately give him his money back.
After 52 days with no resolution, Kale went to WXIA-TV’s investigative reporters.
“When I talked to [the help desk,] things started happening,” Kale said.
After the outlet contacted the bank’s corporate office, the bank refunded the entire $9,058.03 into Kale’s account.
Ameris Bank hasn’t responded to The U.S. Sun’s request for comment.
Once Kale had his refund, he went back to Home Depot and bought the shed.
Now the shed is fully assembled in his backyard.
They said there was a glitch in the computer, that my money had gone somewhere but they didn’t know where.”
Warren Kale
Home Depot’s policy has caused issues with shoppers before.
Just last month, shoppers threatened to boycott the home improvement retailer due to a recent change to their return policy.
“The associate told me that my return was denied because their new return policy limits the amount of returns you can make without a receipt in your lifetime,” the shopper complained.
Items purchased with a credit card, debit card, or check can be returned within 90 days of buying, according to Home Depot’s return policy.
However, without a receipt, the store requires shoppers to provide a government-issued photo ID.
“Returns without a receipt may be refunded as store credit at the lowest advertised price,” the policy said.
“The return is also subject to approval by the third-party refund verification system.”
The limit on returned items is unclear, and Home Depot hasn’t responded to The U.S. Sun’s request to clarify further.
11Alive Help DeskThe shed that cost Kale $9,058.03[/caption]
https://www.the-sun.com/news/13057625/home-depot-shed-glitch-bank/