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Lowe’s apologizes after raft of shoppers complain about ‘worst service’ that left them ready to ‘send back’ item

November 10, 2024

LOWE’S has apologized after several frustrated shoppers took to social media to report customer service failures – from mishandled deliveries to unfulfilled orders.

Fuming customers blasted the home improvement retailer for the “worst customer service”, with some even threatening to return items and cancel orders entirely.

AlamyLowe’s issued several apologies after a raft of customer complaints[/caption]

GettyFurious shoppers took to social media to voice their frustrations with the home improvement retailer[/caption]

One shopper claimed their $14,000 refrigerator order was mishandled during their home-building process.

“Since the sales associate left, everything is a mess,” they wrote on X.

According to their post, the district manager processed a return without their consent.

They added that repeated attempts to contact Lowe’s were unsuccessful: “People pick up but put me back in the queue.

“Messages not ret[urned].”

Lowe’s responded publicly, apologizing and urging the customer to send a direct message with their order details.

Another frustrated customer shared her own ordeal, saying a faucet she ordered on September 30 had yet to leave the warehouse over a month later.

“Worst customer service!!!” she wrote, adding that store representatives told her to “just keep waiting.”

Lowe’s again apologized, asking for her order details via direct message to resolve the issue.

The dissatisfaction extended to appliance deliveries.

A third user reported ongoing problems with a washer and dryer delivery and declared they were ready to return the items due to “horrendous customer service.”

Similarly, another shopper voiced anger over an inability to cancel an out-of-stock order at Lowe’s Simpsonville, SC location, despite repeated requests.

“I keep replying I canceled it on the 30th,” they wrote, adding that Lowe’s insisted they substitute the item instead.

After Lowe’s apologized and asked for their contact information via direct message, the user doubled down: “Lowe’s REFUSES to let me cancel the order. That’s BS.”

The home improvement retailer has been quick to respond to complaints on X, offering apologies and requesting private details to resolve cases.

However, the public nature of these issues has fueled widespread criticism.

This latest controversy underscores a growing trend of customers turning to social media to air grievances, particularly with large retailers.

While Lowe’s has acknowledged the issues and pledged to help, many shoppers remain frustrated with delays, communication failures, and poor service experiences.

It comes after Lowe’s was forced to apologize after a shopper received terrible customer service and blasted the chain on social media.

The shopper said they were given a broken appliance and struggled to get assistance from the home improvement store.

Meanwhile, another Lowe’s shopper warned he almost abandoned an expensive item in-store over the chain’s checkout policy.

The customer was so aggrieved that he would spend more elsewhere so he wouldn’t encounter the machines.

https://www.the-sun.com/money/12863421/lowes-apologizes-furious-shoppers-customer-service/

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