Chili’s CEO reveals the two reasons behind chains comeback including viral appetizer

CHILI’S has staged a stunning comeback — and the CEO says it boils down to two things. The casual dining chain turned 50 last year and has now posted 20 consecutive quarters of growth. Kevin Hochman said the secret is simple. “We have a saying here: marketing brings them in, and ops brings them back,”…

https://www.the-sun.com/news/16409711/chilis-ceo-chain-comeback-viral-appetizer-triple-dipper/