While most implementations don’t drive headcount reduction, organizations that have crossed the GenAI Divide are beginning to see selective workforce impacts in customer support, software engineering, and administrative functions. In addition, the highest-performing organizations report measurable savings from reduced BPO spending and external agency use, particularly in back-office operations …
https://mlq.ai/media/quarterly_decks/v0.1_State_of_AI_in_Business_2025_Report.pdf