{"id":573396,"date":"2026-10-13T17:56:08","date_gmt":"2026-10-13T17:56:08","guid":{"rendered":"https:\/\/livelycity.com\/switzerland\/unpersonlicher-gehts-kaum-ist-der-kunde-noch-konig\/"},"modified":"2026-10-13T17:56:08","modified_gmt":"2026-10-13T17:56:08","slug":"unpersonlicher-gehts-kaum-ist-der-kunde-noch-konig","status":"publish","type":"post","link":"https:\/\/livelycity.com\/switzerland\/unpersonlicher-gehts-kaum-ist-der-kunde-noch-konig\/","title":{"rendered":"\u00abUnpers\u00f6nlicher gehts kaum\u00bb: Ist der Kunde noch K\u00f6nig?"},"content":{"rendered":"<p>Digitalisierung und ein lockerer Umgangston ver\u00e4ndern die Gastronomie. Fachleute erkl\u00e4ren, warum der Grundsatz \u00abDer Kunde ist K\u00f6nig\u00bb zunehmend hinterfragt wird.<\/p>\n<p><a href=\"https:\/\/www.20min.ch\/story\/kundenservice-im-wandel-ist-der-grundsatz-der-kunde-ist-koenig-noch-zeitgemaess-103648534\" target=\"_blank\" class=\"\">https:\/\/www.20min.ch\/story\/kundenservice-im-wandel-ist-der-grundsatz-der-kunde-ist-koenig-noch-zeitgemaess-103648534<\/a>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Digitalisierung und ein lockerer Umgangston ver\u00e4ndern die Gastronomie. Fachleute erkl\u00e4ren, warum der Grundsatz \u00abDer Kunde ist K\u00f6nig\u00bb zunehmend hinterfragt wird. https:\/\/www.20min.ch\/story\/kundenservice-im-wandel-ist-der-grundsatz-der-kunde-ist-koenig-noch-zeitgemaess-103648534\u00a0<\/p>\n","protected":false},"author":0,"featured_media":573099,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-573396","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-20-minuten","wpcat-3-id"],"jetpack_featured_media_url":"https:\/\/livelycity.com\/switzerland\/wp-content\/uploads\/2026\/10\/f0a750ca-a953-4a4c-b61e-d7f0fbd21c83-G5vv1E.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/livelycity.com\/switzerland\/wp-json\/wp\/v2\/posts\/573396","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/livelycity.com\/switzerland\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/livelycity.com\/switzerland\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/livelycity.com\/switzerland\/wp-json\/wp\/v2\/comments?post=573396"}],"version-history":[{"count":0,"href":"https:\/\/livelycity.com\/switzerland\/wp-json\/wp\/v2\/posts\/573396\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/livelycity.com\/switzerland\/wp-json\/wp\/v2\/media\/573099"}],"wp:attachment":[{"href":"https:\/\/livelycity.com\/switzerland\/wp-json\/wp\/v2\/media?parent=573396"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/livelycity.com\/switzerland\/wp-json\/wp\/v2\/categories?post=573396"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/livelycity.com\/switzerland\/wp-json\/wp\/v2\/tags?post=573396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}