{"id":504723,"date":"2026-06-22T08:20:00","date_gmt":"2026-06-22T08:20:00","guid":{"rendered":"https:\/\/livelycity.com\/switzerland\/forwarding-to-a-call-queue-when-busy-community-ringcentral\/"},"modified":"2026-06-22T08:20:00","modified_gmt":"2026-06-22T08:20:00","slug":"forwarding-to-a-call-queue-when-busy-community-ringcentral","status":"publish","type":"post","link":"https:\/\/livelycity.com\/switzerland\/forwarding-to-a-call-queue-when-busy-community-ringcentral\/","title":{"rendered":"Forwarding to a call queue when busy | Community &#8211; RingCentral"},"content":{"rendered":"<p>How do I route a call to a call queue when a user is busy?If I turn call waiting \u2018off\u2019 it will route the call to voicemail for the particular user, but I wish to have the option to route it to a call queue extension instead so that a \u2018human being\u2019 can answer the call instead of \u2018voicemail\u2019.Is this c&#8230;<\/p>\n<p><a href=\"https:\/\/community.ringcentral.com\/phone-6\/forwarding-to-a-call-queue-when-busy-9630\" target=\"_blank\" class=\"\">https:\/\/community.ringcentral.com\/phone-6\/forwarding-to-a-call-queue-when-busy-9630<\/a>\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How do I route a call to a call queue when a user is busy?If I turn call waiting \u2018off\u2019 it will route the call&#8230;<\/p>\n","protected":false},"author":0,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-504723","post","type-post","status-publish","format-standard","hentry","category-kunsthaus-zurich-ch","wpcat-11-id"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/livelycity.com\/switzerland\/wp-json\/wp\/v2\/posts\/504723","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/livelycity.com\/switzerland\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/livelycity.com\/switzerland\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/livelycity.com\/switzerland\/wp-json\/wp\/v2\/comments?post=504723"}],"version-history":[{"count":0,"href":"https:\/\/livelycity.com\/switzerland\/wp-json\/wp\/v2\/posts\/504723\/revisions"}],"wp:attachment":[{"href":"https:\/\/livelycity.com\/switzerland\/wp-json\/wp\/v2\/media?parent=504723"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/livelycity.com\/switzerland\/wp-json\/wp\/v2\/categories?post=504723"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/livelycity.com\/switzerland\/wp-json\/wp\/v2\/tags?post=504723"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}