Adult Protective Services (APS) staff are available to respond to allegations of abuse and/or neglect involving the elderly or adults with a disability. To make a report, citizens are encouraged to call the Richmond City Hotline (M-F 8:00am – 5:00pm) at 804-646-7405 or the VDSS 24/7 APS Hotline at 1-888-832-3858.