A TARGET shopper has blasted the chain after encountering problems when trying to collect her online order.
The customer was less than impressed by her experience using the retailer’s curbside pickup service.
AFPShoppers have encountered issues with services offered by Target (stock)[/caption]
ReutersOne shopper was left fuming when faced with a 20 minute wait to collect an online order[/caption]
Target customers can place orders online and collect them from their local store without leaving their car.
A shopper claimed the store’s Drive-Up service was understaffed and said they had been waiting for 20 minutes.
“7 cars came after me, got the stuff, and left, but I’ve not been helped,” they said on X.
“This is not good.”
The customer then claimed it would be easier to buy their items in-store than to use the collection service.
A Target spokesperson responded and issued a groveling apology.
“It’s disappointing to hear you’ve been waiting for over 20 minutes for your order to be brought out,” they said.
The representative for the company invited the shopper to send their email address so they could launch an investigation.
It’s unclear if there was ever an investigation.
Target’s drive-up service allows shoppers to order items and collect them within a two-hour timeframe.
Drivers must download the Target app and they can notify a worker when they have arrived at the store.
Target shoppers do not have to leave their cars when they arrive.
And, all they have to do is show their order details and barcode when receiving their order.
If they don’t have the barcode to hand, then they must show a form of ID.
TARGET RETURN POLICY
Here is Target’s updated return policy:
Target reserves the right to deny returns, refunds and exchanges including but not limited to prevent fraud, suspected fraud or abuse.
Target’s Return Policy
Most items sold by Target that are unopened and in new condition can be returned within 90 days for a refund or exchange. The return period for items purchased from Target.com starts when the order is invoiced, which occurs when any part of the order is shipped, delivered by a Shipt shopper, or made ready for pickup. Certain items have different return policies, as indicated on the receipt, packing slip, Target’s policy board (refund exceptions), Target.com, or within the item’s description. Refunds or exchanges may be refused for items that are opened, damaged, or lack a receipt.
Target Plus Partner’s Return Policy
Most items sold by Target Plus Partners that are unopened and in new condition can be returned within 90 days for a refund. The return period for Target.com purchases begins once the order is invoiced. Items sold by Target Plus Partners must be returned to Target, either in-store or by mail. Some items may have different return policies, which are outlined on Target.com. Refunds may be refused for opened or damaged items, and in-store returns without a valid receipt will be denied. Some items, like electronics, may have a shorter return window; please refer to the specific item description for details.
Source: Target
This can be anything ranging from a driver’s license to a green card and passport.
Another perk of the chain’s service is that customers can order a Starbucks while shopping.
The pickup service can also be used to return unwanted items.
However, shoppers have not been shy about voicing their concerns.
The U.S. Sun reported how a furious shopper was left waiting 30 minutes to pick up her items.
Another customer branded the tool a “waste of time” after waiting an hour, according to a post on X.
Over the holidays, shoppers recalled how they were met with delays when trying to collect Christmas presents.
https://www.the-sun.com/money/13244803/target-shopper-pickup-order-disappointment-collection/